Everyone who uses Smartabase has an account, whether they’re an athlete, student, patient, soldier or staff member. Account information usually consists of your identifying information and contact information.

A screenshot showing an example from a fictional user account

You can usually see a link to your account in the corner of the Smartabase web application or as a home page option when you’re using the Smartabase mobile application or Smartabase Athlete application. Your profile (unlike account data, profiles are customised for each site using profile forms) is accessible via the profile editing tools.

Besides your identifying and contact information, there are some other important settings that you can adjust from your account:

  • Language
  • Favourite events
  • Multi-factor authentication
  • Terms of use


Smartabase supports some frequently spoken languages, in addition to English. These include German, Spanish, Dutch, French, Portuguese, Arabic, Russian, Italian, Japanese and Mandarin to name a few. Most sites default to the language of the organisation’s home country, but users who speak one of Smartabase’s supported languages can update their account to choose their preferred language.

Updating the language within your account settings is very straightforward; however, please keep in mind that Smartabase will only translate text that is part of the system itself. If event or profile forms have been created in English and a user has set their language to Spanish, then your organisation would need to provide a translation for the terminology used in the forms.


Favourite events

A screenshot showing an example of how favourite events appear on your home screen when using the Smartabase web application

The favourite events option (if enabled for your role) means you can choose any number of event forms as favourites. When a form is selected here, it gets promoted on your home page in a few different ways to make it easier for you to access.

If you’re viewing Smartabase using the web application, favourite events will show up as items on your home page. You can select each favourite form then choose to enter a new record or go to the history for that form. Favourite events also appear more prominently in the sidebars than other event forms.

Keep in mind that the sidebars show your favourite events, which may not be the same as the favourite events of the person you’re looking at in Smartabase if you’re a coach.

When you’re using the Smartabase mobile application or the Smartabase athlete application, favourite events are also promoted on your home screen for greater visibility.

You can have an unlimited number of favourite events. An administrator may also set favourite events for you.


Multi-factor authentication

If multi-factor authentication is enabled for your Smartabase site (or for your role), you’re required to authenticate certain actions (like logging in or updating your account) by providing a code. You can choose to receive codes via email, text message or you can use an authentication app. Depending on the settings applied to your role and your Smartabase site, you may be limited to specific channels.

A screenshot of the multi-factor authentication methods

You can change your preference to a different communication method from your account page. In the example above, all three communication methods are permitted and the person has selected email as their preferred communication method.

For more information, refer to the multi-factor authentication article.


Terms of use

If any terms of Smartabase use have been set up by your organisation, you can review them from your user account by selecting the document title from the list shown the user account page.

A screenshot showing an example of the terms an athlete might see when reviewing their consents from their user account

You are also able to withdraw your consent to any terms you’ve previously agreed to. If you choose to withdraw consent to you organisation’s terms of use for Smartabase, you’ll be logged out of Smartabase once you save the updates to your user account. Since you are no longer agreeing to your organisation’s terms, you won’t be able to use your Smartabase account.

If you later change your mind about whether you agree with your organisation’s terms of use, you’ll be able to consent to them as part of the login process.

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